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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandy B

June 6, 2024

5  out of  5 rating by Sandy B
"Sheri has been our agent for approximately 40 years. She is compassionate and explains insurance coverage thoroughly. Office staff is very friendly too. We highly recommend Sheri. Sandy and Jim Bowman"
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Carl Layman

May 9, 2024

5  out of  5 rating by Carl Layman
"We have been clients of Sheri Cates for many, many years and could not be more pleased with the service received. Sheri is an extremely effective communicator who always provides us with accurate information. Her coaching on all our policies is spot on for our specific insurance needs. We give her our highest possible endorsement and would not hesitate to recommend her services to family and friends."
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Sheila colvin

April 18, 2024

5  out of  5 rating by Sheila colvin
"LOVE this office!! Everyone is so friendly, responsive and helpful. They also proactively contact me about ways I can save money which is amazing and greatly appreciated!! I have had to deal with their office over the years for numerous claims, policies, issues and I can say that every interaction has been professional, helpful and concerned with my needs. I would definitely recommend Sheri, Rachel & Sharon to anyone needing insurance or looking for great customer service with a very personal touch!"
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Michael Hammond

December 8, 2023

5  out of  5 rating by Michael Hammond
"Fast easy and saved over half"
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Mike Von Habsburg

October 20, 2023

5  out of  5 rating by Mike Von Habsburg
"Sheri Cates State Farm Agent and her team are awesome!  I moved from CA to MD a little over year ago and transferred my numerous insurance policies. I found agent Sheri Cates via Google and chose her because she had a happy/pleasant picture on her profile and was near my new home in Maryland.  She and her team have been amazing! My policy was LESS expensive and improved, due to Sheri and her team finding new discounts and packaging/bundling of deals.  They are always available for questions and with new information or products.  They are efficient and pleasant, best State Farm team I’ve had in over 20 years! Mike"
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October 10, 2023

5  out of  5 rating by ueckerman
"Quick, knowledgeable and responsive - literally, how many businesses can you say that about? Definitely recommend!"
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Steve McCoy

May 19, 2023

5  out of  5 rating by Steve McCoy
"Sheri Bisset Cates has been the best. Our company deals with numerous insurance companies throughout the span of the year. Every major storm event we end up with trees on houses, cars ,fencing ,outbuildings and landscaping. With most of these homeowners claims we get a call from one insurance company or another. All the names. You know what has truly bothered me about some of these agents and the company that they represent? It's exactly that, the company they represent and not the customer. Always nit picking at my billing techniques. See, they are protecting the company and not the customer. I had Erie insurance tell a long time customer that we collapsed the wall and damaged a family heirloom table. Until I challenged them, then they admitted fault saying that they had to protect the integrity of the house. And I simply asked what about the integrity of the owners personal belongings? Anyway Sheri is not an agent like that. She protects her clients and just recently gave corporate a nudge in taking another look at my claim. And the fact that she saw me as I good risk when number crunchers in corporate didn't. Long story short. Sheri Cates and staff are amazing, caring group that show their loyalty to her clients. She was definitely a blessing in my life 36 plus years ago. And as an agent who truly cares about her clients she stood for me then and still stands with me today. Thank you Sheri and your staff members Rachael and Sharon. And ladies and gentlemen this is a no bs statement. You want the best? Then choose wisely. This lady worked hard to make a successful business. And I'll put this out to everyone and anyone. A lady has to work harder and be smarter than a man to become successful. Before I get backlash, yes there are exceptions to every rule. And this lady is just an out and out exception to every rule. Sheri you have guts and determination."
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James Greer

February 6, 2023

5  out of  5 rating by James Greer
"As a long time customer of Sheri Cates who has multiple vehicles that are always changing, life insurance for my family and home owners insurance, the Sheri Cates team is absolutely hands down in a league of their own. Along with Sheri, Sharon and Rachel are always a phone call away, I'm always amazed at how fast this team can turn things around for me. If you're looking for a dedicated team to take care of all of your insurance needs and want the peace of mind that you are properly insured look no further."
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Peter Arcidiacono

June 23, 2022

5  out of  5 rating by Peter Arcidiacono
"Sheri and staff are very attentive, professional and caring. Would highly recommend to anyone with insurance needs."
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Regan Collier

May 26, 2022

5  out of  5 rating by Regan Collier
"The review of my Home Owners policy was informative, the State Farm Agent was respectful of my time limitations and kept the review brief; she sent me additional information to help me better understand the coverage. I recommend Sheri Cates - State Farm to anyone, they provide good services. Thanks!"
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March 31, 2022

5  out of  5 rating by Frank
"I have been with Sheri Cates office for many years. Rachel and Sharon are personable, helpful, and caring. They are professional and excel in everything they do. They do everything they can to make sure their people are taken care of and provide the best customer service. I am very appreciative of all the help they have provided me throughout the years. Undoubtedly the best team you could ask for to support you."
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Michelle Lewis

July 2, 2021

5  out of  5 rating by Michelle Lewis
"All staff members are polite professional and efficient. Response when I had a car accident was immediate. First question they asked was I ok. Would recommend their services."
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Wayne Harris

March 5, 2021

5  out of  5 rating by Wayne Harris
"State Farm Office MT Airy MD under the realm of Sheri Cates is Probably the best They have the best staff They will guide you in the right direction They are real people as opposed to a computer answering service Please inquire get a quote on life health and auto Make sure you ask for Sharon!"
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Thomas Bowen

February 27, 2021

5  out of  5 rating by Thomas Bowen
"I just finished up reviewing all of my policies with Sharon and it was another excellent experience! Sheri Cates is truly a pleasure to do business with as is her entire team!"
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David Greenhause

February 24, 2021

5  out of  5 rating by David Greenhause
"Always like talking to the neighbor next door. Very responsive to all questions and needs."
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Toni Shiderly

December 8, 2020

5  out of  5 rating by Toni Shiderly
"Sheri's staff is so very kind and caring, as well as totally professional. They handle every situation as if it was the only one they were dealing with every time."
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October 25, 2020

5  out of  5 rating by jwnagy
"I've been with Sheri for 35 years. I highly recommend her as an agent."
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Dr. Vivian Abadom

September 16, 2020

5  out of  5 rating by Dr. Vivian Abadom
"Well-experienced and highly professional responsive staffs; people-oriented and very caring; focused on delivering the best and quality services to their clients. The Best of the Best; very glad to be one of their clients."
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Lori Swiger

August 4, 2020

5  out of  5 rating by Lori Swiger
"I have know Sheri Bissett Cates for thirty years and have used her for all of my insurance needs. Not only has she maintained professionalism, empathy and quick response to all of my insurance needs, she has hired the best crew to support her. I’m a lifer."
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Kate F

July 6, 2020

5  out of  5 rating by Kate F
"Friendly and knowledgeable. Very willing to listen and offer advice to ensure me and my family have the best home, auto and life insurance."
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Missy Keith

July 3, 2020

5  out of  5 rating by Missy Keith
"Been with the Cates Group for over 30 years... Wouldn't go anywhere else. I have always felt like family there !!"
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Laura Harding

February 17, 2020

5  out of  5 rating by Laura Harding
"Been a policyholder with Sheri pretty much my entire adult life! Best customer service in the business!"
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Kelly Shiflett

January 31, 2020

5  out of  5 rating by Kelly Shiflett
"Recently moved all my policies to Sheri Cates. She has an amazing team that have provided me great recommendations to consider to strengthen my policies. Highly recommend!"
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jack vana

January 18, 2020

5  out of  5 rating by jack vana
"Been with Sheri for many years now. Her and her staff are excellent people. I really like having them handle all of my insurance needs. I highly recommend her."
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Tim Johnson

January 13, 2020

5  out of  5 rating by Tim Johnson
"Quality service !"